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e-Rebate

FREQUENTLY ASKED QUESTIONS (FAQ): GENERAL

FREQUENTLY ASKED QUESTIONS (FAQ): GENERAL

1. What is the SAVE 4.0 Program?

The Sustainability Achieved Via Energy Efficiency (SAVE) 4.0 is a program which grants up to RM400 e-Rebate to domestic households that purchase eligible energy efficient electrical appliances (RM200 for air conditioner and RM 200 for refrigerator) with 4- or 5-star energy efficiency labels from the Energy Commission (ST) from December 2023 to December 2024.

 
2. What are the objectives of the SAVE 4.0 Program?

The objectives of this SAVE 4.0 Program are:

  • Increase the total number of five (5) and four (4) star energy efficient electrical appliances in the market.
  • Raise public awareness to purchase energy efficient appliances that will reduce energy generation costs through energy savings; and
  • Save the environment by reducing greenhouse gas emissions as a result of reduced energy generation.
 
3. What are the eligibility requirements for the SAVE 4.0 Program?

To participate in the SAVE 4.0 Program, you mustsatisfy these requirements:
a) Malaysian Citizen.
b) Users / Owners of Registered Electrical Account (domestic) in electrical utility companies such as TNB, Sabah Electricity Sdn. Bhd. (SESB), Sarawak Energy Berhad (SEB) dan Nur Power Sdn. Bhd.
c) 1 electricity account can apply once for each appliance.

 
4. How much e-Rebate do I enjoy if I join the SAVE 4.0 Program?

Every household is eligible for up to RM400 e-Rebate (RM200 for air conditioner and RM200 for refrigerator) with the purchase of electrical appliances with the 4 star and 5-star energy efficiency labels. Please refer to the eligibility requirements in Question 3 for more information.

 
5. Which electrical appliances can I purchase to redeem the e-Rebate for the SAVE 4.0 Program?

You are eligible for the e-Rebate if you purchase energy efficient listed electrical appliances with the 4 star and 5-star energy efficiency label (the list of brands and models are available on the SAVE 4.0 microsite insert link).

 
6. How do I apply for the e-Rebate and how do I redeem it?

There are two different methods of purchase:
Method 1: Direct purchase via Registered Electrical Appliance Retailers.

 

Method 2: Online purchase via e-Commerce platforms.

Online purchase via Shopee platform.

Online purchase via Lazada platform.

 
7. How do I get more information about the SAVE 4.0 Program?

Please visit www.seda.gov.my/saveprogram/ for more information about the SAVE 4.0 Program.

 
8. How do I register for the SAVE 4.0 Program if I want to make an online purchase?

You can browse www.seda.gov.my/saveprogram/, select list of e-commerce and just click on the e-commerce logo of your choice.

 
9. How do I view the list of Registered Electrical Appliance Retailers for the SAVE 4.0 Program?

Please visit https://save.seda.gov.my/retailer to view the list of Registered Electrical Appliance Retailers for the SAVE 4.0 Program.

 
10. What is the maximum number of households eligible for the SAVE 4.0 Program?

The maximum number of households eligible for the SAVE 4.0 Program is based on 1 electricity bill account, 1 e-Rebate discount for each electrical appliances.

 
11. Does the program have a quota?

Yes. This program is based on the concept of a first-come, first-served basis.

 
12. Which information and documents are required for the SAVE 4.0 Program application?

Buyers only need to have a valid domestic electricity bill account number. Please refer to Questions 3 and 6 for more information on how to apply for the SAVE 4.0 Program.

 
13. What are the benefits of the SAVE 4.0 Program?
  • Provide cost savings on the purchase of electrical appliances.
  • Provide awareness to the public on the importance of energy management and efficiency, especially on the energy efficiency labels of electrical appliances that has been introduced by the Government through the Energy Commission (ST); and
  • Support the Government’s aspirations in the process of promoting energy savings, energy efficiency, low carbon approach, and sustainable energy initiatives which indirectly helps Malaysia achieve its carbon reduction targets.
 
14. Can a tenant of a rental housing apply for the e-Rebate?

Yes, this is permissible. However, tenants must inform the owners of the rental housing and get their permission first before making an application for the e-Rebate.

 
15. Can the ownership of the e-Rebate be transferred or changed?

The ownership of the e-Rebate CANNOT be transferred or changed.

 
16. How do I check my application status for the e-Rebate from the SAVE 3.0 Program?

Please visit www.save.seda.gov.my/publics/ check to check your status for the SAVE 4.0 Program.

 
17. If I am interested in making a purchase through a Registered Electrical Appliance Retailer, can I bring the electricity bill in the form of a soft copy only?

Yes, you can. However, you are advised to bring your MyKad and electricitybill in the form of a hard copy to facilitate the process of verifying your electrical account.

 
18. If I have applied forthe RM200 e-Rebate via e-Commerce but I now want to apply for the RM200 e-Rebate via Registered Electrical Appliance Retailers, is this allowed?

If you have already made an application and have received the RM200 e-Rebate via e-Commerce, you must redeem it through the e-Commerce application. If you have not received the RM200 e-Rebate via e-Commerce, you can proceed in visiting the closest Registered Electrical Appliance Retailers that have registered with SEDA Malaysia to redeem the e-Rebate and make a purchase.

If you have not received the RM200 e-Rebate via e-Commerce, you can proceed in visiting the closest Registered Electrical Appliance Retailers that have registered with SEDA Malaysia to redeem the e-Rebate and make a purchase.

 
19. I am interested in participating in the SAVE 4.0 Program and getting the RM200 e-Rebate, but I could not make a purchase via e-Commerce because there is no delivery option for areas in Sabah and Sarawak. What is the best solution for me?

The SAVE 4.0 Program covers Peninsular Malaysia, Sabah, and Sarawak. The delivery option will depend on e-Commerce retailers respectively.

There are 55 Registered Electrical Appliance Retailers that have registered with SEDA Malaysia in Sabah and 81 in Sarawak. This list of Registered Electrical Appliance Retailers will increase over time and SEDA Malaysia will update the list regularly from time to time. Please visit https://save.seda.gov.my/publics/retailer to view the list of Registered Electrical Appliance Retailers.

 
20. If I encounter a problem or an issue, how do I contact the officers for the SAVE 4.0 Program?

You can contact our officers at SEDA Malaysia as per the following:
Special Team for the SAVE 4.0 Program
Technical Development & Facilitation
SEDA Malaysia
03-8870 5853/5869/5864/5922
savevenergy@seda.gov.my
www.saveenergy.gov.my